Fulfillment Policy

Effective Date: April 29, 2025

Last Updated: April 29, 2025
At Gray Paper Legal (https://graypaperlegal.com, https://secure.graypaperlegal.com and https://draft.graypaperlegal.com), we are committed to delivering high-quality legal resources and services in a timely, transparent manner. This Fulfillment Policy outlines how we process, deliver, and manage the legal products and services purchased through our platform and paid for via Stripe.

1. Services Provided
Gray Paper Legal offers digital legal products (e.g., templates, guides) and professional legal services (e.g., consultations, document review). All services are delivered digitally unless otherwise noted.

2. Order Confirmation
Once a payment is successfully processed via Stripe, you will receive a confirmation email detailing your purchase, including:

  • Description of product/service
  • Payment amount
  • Expected delivery timeline
  • Contact information for support

If you do not receive a confirmation email within 30 minutes, please contact us at [email protected].

3. Delivery Timeline

  • Digital Products: Immediately available for download upon payment confirmation, or within 24 hours if processing is required.
  • Legal Services: Fulfillment timelines will vary based on the nature of the service. A Graypaper Legal representative will contact you within 1–2 business days to schedule your service or deliver next steps.

4. Fulfillment Method
All deliverables are fulfilled electronically via email or through a secure client portal.

For appointments or consultations, we use online scheduling tools and video conferencing software (e.g., Zoom or Google Meet).

5. Cancellations & Refunds
Digital product purchases are generally non-refundable once accessed or downloaded.

For services, cancellation or rescheduling requires at least 24 hours’ notice. Eligibility for a refund is determined on a case-by-case basis. Please see our Refund Policy for more information.

6. Customer Support
If you have questions about your order or need help with accessing a service, contact us at:
Email: [email protected]

Website: https://graypaperlegal.com